
by Keki R. Bhote
Bhote updates his system in light of the challenge to business by the twin disasters of September 11 and Enron. He explains how companies using his system can outpace rivals misguided enough to adopt some other consultant's version of the Six Sigma approach to quality. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com).

Ronald L. Bond

Guy Standing
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