Firing on all cylinders

by Jim Clemmer

In a recent Gallup Poll, 50 percent of CEOs surveyed consider service/quality to be the single most important business issue their organizations face. North American businesses confront fierce competition from abroad and continue to lose market share. A growing number of companies, governments, and institutions are turning to service/quality improvement, or total quality management, to succeed in these turbulent times. But many organizations are floundering and failing. To effectively implement these powerful new management methods. Firing on All Cylinders gives you a practical map for improving service and quality within your organization. You'll find thought-provoking questions that help you analyze what components are amiss within your organization so you and your management team remove quality improvement roadblocks. Jim Clemmer provides essential implementation checklists, "how-to" tips, and deployment processes so you can use. Achieve International's Service/Quality System to gui