by Janelle Barlow
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
Ronald L. Bond
Rosabeth Moss Kanter
Indie authors send us advance copies. We match them to readers by genre. You get the book free, the author gets an honest review.
