by Linda Goodman
"The emotional-trigger research you conducted revealed critical, sophisticated and powerful insights that provided a valuable roadmap to the successful turnaround of our company."-Pamela Forbes Lieberman, former CEO, True Value Company"The research you conducted for us has provided insights that have driven major changes in our business that have been critical to our continuing growth and success."-Stephen D. Judge, former President, Rapp Collins Worldwide-DallasThe motivations customers act on are seldom logical, predictable, or even conscious. Instead, their strongest responses stem from one source: emotion. It's a deceptively simple reality. But it permanently changes the way organizations must go about understanding their customers. Why Customers Really Buy introduces emotional-trigger research, a revolutionary new approach that uncovers the core, unfiltered, and spontaneous triggers that drive customer sales. Traditional market research is outmoded and counterproductive because ol
Ronald L. Bond
Rosabeth Moss Kanter
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