TQM for information systems management

by James W. Cortada

As companies across the nation continue to transform their business practices using the tools and tenets of Total Quality Management, the area of information systems has emerged as a front-line element in any successful quality program implementation. If you're an IS manager or consultant, this isn't news to you. But, while there's certainly no shortage of material offering you broad overviews of TQM theory, finding a comprehensive description of specific IS applications has been another story. This is the practical guide you've long needed. TQM for Information Systems Management delivers proven, process-oriented solutions to the entire spectrum of TQM-related issues within the IS universe. And it features an array of examples, case studies, and illustrations that bring it all to life.