by Elaine Zaremba Jennerich
Shows librarians how to combine creativity with professional expertise to improve customer service. After reviewing the historical background of and research on the reference interview, chapters discuss the effects of technology, serving special populations, various types of interviews, problem patrons, and training. Includes interview skills tests, rating sheets, and checklists. This edition reflects sociological and technological changes over the past decade.
Erin Morgenstern
Virginia Evans
Indie authors send us advance copies. We match them to readers by genre. You get the book free, the author gets an honest review.
