by Dale E. Zand
In this concise, insightful volume, Zand dispels the mystery of leadership so that managers at all levels - from the CEO to first-line supervisor - can understand the key concepts of leadership and develop the skills needed to lead effectively. Zand cogently examines the three essential elements of high-performance leadership: knowledge, trust, and power. The knowledge that leaders need for high-quality decisions in rapidly changing competitive markets is dispersed throughout today's complex, information-dense organizations. Leaders are not omniscient and it is meaningless to expect them to be. Therefore, Zand argues, they need to know how to gain access to the knowledge of others and how to work with people to convert that knowledge into action. Zand examines how a leader's attitudes and behavior can release or repress information and insights about customers, products, processes, and competitors available throughout the organization. Trust, the second element of the triad, is the lea
Stanton L. Jones
Phyllis Lassner
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