Managing the unknowable

by Ralph D. Stacey

This book presents an approach to strategic planning, based on understanding and directing the complex, often chaotic daily interactions that take place within companies. Ralph Stacey explains how an appreciation of the roles of control, conflict, and team dialogue can help managers discover and build on the innate energy of their organizations and urges managers to find a new respect for the positive power of instability and chaos.--From publisher's description.