Managing public computing

by Michael N. Cook

"Computers have been a major resource in libraries for many years. From the first OPAC terminal to librarian-assisted DIALOG searching, the role of computers in service to library patrons has come a long way. Today, library public computers serve many different needs of patrons. Public computers are OPACs; gateways to databases, e-books, e-journals, video and audio content; information resources about the library and its many services; e-mail kiosks; and a destination where patrons find numerous software applications. All of these resources are often loaded on each public computer, and patrons flock to them. These computers are fully networked and often configured for, or attached to, numerous peripherals. This public computing environment presents a wide range of challenges to academic and research library staff and administrators. In an environment that demands more of the resources, the infrastructure, and the staff who work to keep public computing the stable and reliable door to a