Management technologies for E-commerce and E-business applications

by IFIP/IEEE International Workshop on Distributed Systems: Operations and Management (13th 2002 Montréal, Québec)

ThisvolumeoftheLectureNotesinComputerScienceseriescontainsallthe papersacceptedforpresentationatthe13thIFIP/IEEEInternationalWorkshop onDistributedSystems:OperationsandManagement(DSOM2002),whichwas heldattheUniversityofMontreal,Canada,from21to23October2002. DSOM2002wasthethirteenthworkshopinaseriesofannualworkshopsand itfollowsinthefootstepsofhighlysuccessfulpreviousmeetings,themostrecent ofwhichwereheldinNancy,France(DSOM01),Austin,USA(DSOM00),- rich,Switzerland(DSOM99),Delaware,USA(DSOM98),andSydney,Aust- lia(DSOM97). ThegoaloftheDSOMworkshopsistobringtogetherresearchers intheareasofnetwork,systems,andservicesmanagement,frombothindustry andacademia,todiscussrecentadvancesandfosterfuturegrowthinthis?eld. Incontrasttothelargermanagementsymposia,suchasIM(IntegratedMa- gement)andNOMS(NetworkOperationsandManagementSymposium),the DSOMworkshopsareorganizedassingle-trackprogramsinordertostimulate interactionamongparticipants.^ ThefocusofDSOM2002is“Makinge-commerceande-businessapplications su